1Who this covers
This Privacy Policy describes how Second Season Health LLC ("Second Season," "we," "us") handles information when you visit secondseasonhealth.com, create an account, complete an assessment, or use our telehealth service. By using the service you agree to this policy and to our Terms of Service.
Second Season is a technology and administrative platform. Clinical care is provided by independent licensed providers, and medications are dispensed by independent licensed pharmacies. Sections below explain how information moves between us, your provider, and the pharmacy.
2Your health information and HIPAA
When a licensed provider reviews your information and treats you, the medical record they create is Protected Health Information under the Health Insurance Portability and Accountability Act (HIPAA). That information is handled under the provider's Notice of Privacy Practices, which describes your rights over your medical record and how it may be used and disclosed for treatment, payment, and health care operations. You may request a copy of the applicable Notice of Privacy Practices at any time.
Second Season handles certain health information on behalf of your provider and its pharmacy partners and, in that role, protects it under the safeguards required by law and under our agreements with them.
3What we collect
Information you give us
- Identity and contact details, such as your name, date of birth, email, phone, and shipping address.
- Health information you share in your assessment, such as symptoms, history, medications, allergies, and the photos or measurements a provider may request.
- Payment information, which is processed by our payment provider. We do not store full card numbers on our own systems.
- Messages you send to us or to your care team.
Information we receive from your care
- Records and updates from your provider and pharmacy related to your treatment, prescriptions, and shipments.
Information collected automatically
- Device and usage data, such as browser type, pages viewed, and general location inferred from your IP address, collected through cookies and similar tools. See Cookies and analytics.
4How we use it
- To connect you with a licensed provider, support your assessment, and coordinate any treatment and shipping.
- To process payments and manage your account, subscriptions, and refills.
- To communicate with you about your care, orders, and service updates.
- To operate, secure, troubleshoot, and improve our service.
- To comply with law and to protect the rights and safety of our patients, our partners, and the public.
- To send you marketing messages where permitted, which you can opt out of at any time.
5How we share it
We share information only as needed to provide the service and as described here:
- Your providers. The independent provider group whose clinicians review your information and provide care, currently DrTelx.
- Dispensing pharmacies. The licensed pharmacies that prepare and ship any prescribed medication, currently Emerald Compounding Pharmacy, 5325 Primrose Lake Circle, Suite A, Tampa, FL 33647, (321) 321-3313; EPIQ Scripts, 465 W President George Bush Hwy, Suite 240, Richardson, TX 75080, (833) 654-3553, Fax (888) 522-6059; and Foothills Professional Pharmacy, 2727 W Baseline Rd, Suite 1, Tempe, AZ 85283, (480) 496-4444, Fax (480) 496-4450.
- Service providers. Vendors that help us run the service under contract, including Stripe for payment processing, Rimo for our telehealth platform, and our shipping, email, and analytics providers.
- Legal and safety. When required by law, subpoena, or to protect rights and safety.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.
6We do not sell your health data
We do not sell your personal or health information, and we do not share your health information with third parties for their own advertising. If we ever change this practice we will update this policy and provide any choices the law requires before the change takes effect.
The one exception is what we tell Meta about your visit and the steps you take, described in Cookies and analytics.
7Your choices and rights
- Access and correction. You can request a copy of the information we hold about you and ask us to correct it.
- Deletion. You can ask us to delete your information, subject to records we must keep by law, including medical and pharmacy records with legally required retention periods.
- Marketing. You can opt out of marketing emails using the unsubscribe link or by contacting us. We will still send messages about your care and orders.
- Medical records. Requests about your medical record are handled by your provider under HIPAA and its Notice of Privacy Practices.
Depending on where you live, you may have additional rights under state privacy law, including the right to know, delete, correct, and appeal, and to be free from discrimination for exercising those rights. To make a request, contact us using the details below.
8Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site is used, and improve it. You can control cookies through your browser settings. Some features may not work correctly if you disable them.
We also use the Meta pixel on our home and contact pages. It tells Meta (Facebook and Instagram) that you visited this site and whether you clicked to start a visit, which helps measure our ads and decide who sees them. In Washington, Nevada and Connecticut it loads only if you choose Allow. Elsewhere it loads when you arrive. Wherever you are, you can turn it off on this site any time with Privacy choices at the bottom of any page. To know which applies, our site checks which state your connection comes from, and does not keep it.
We also use Microsoft Clarity on our home and contact pages. It records how visitors use those pages, such as scrolling, clicks and taps, so we can see what is hard to find or read and fix it. It uses cookies and receives details your browser sends, such as your device, browser and IP address, and Microsoft handles them under its own terms and privacy statement. It follows the same choice as the Meta pixel: in Washington, Nevada and Connecticut it loads only if you choose Allow, elsewhere it loads when you arrive, and Privacy choices at the bottom of any page turns it off.
The pages where you complete your assessment and pay are run for us by our care platform at my.secondseasonhealth.com. On those pages our care platform's own Meta pixel, and a connection from its servers to Meta, tell Meta when you view one of those pages, and when you place an order and how much you paid. They leave out the name of the treatment and do not send your health answers. This helps measure our ads and decide who sees them. Customer.io, our email provider, receives the email address and first name you entered, the campaign tag of the ad, email or other link that brought you there, and whether you started the assessment, finished it, or it ended early, so we know whether to remind you to finish. Our care platform also tells Customer.io when your order is placed, approved, shipped and delivered, when a refill or payment is due, and when you pause or cancel, with the name of the treatment and the amount, so we can send your order and care emails. From those pages and from our care platform, Customer.io does not receive your answers, your date of birth, your phone number, your address or your prescription. We also use Google Tag Manager, a Google tool, on those pages, and Google receives the details your browser sends to load it, such as your IP address and browser type.
The Privacy choices setting on this site does not apply to those pages. Every marketing email has an unsubscribe link. See our Consumer Health Data Privacy Policy.
9How we protect it
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by law.
10How long we keep it
We keep information for as long as needed to provide the service, meet our legal, tax, and regulatory obligations, resolve disputes, and enforce our agreements. Medical and pharmacy records are retained for the periods required by applicable law.
11Age requirement
Our service is for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
12Text messages
If you opt in to texts from Second Season Health, we collect your mobile number and a record of your consent. We send recurring marketing texts, about 4 a month: a sign-up confirmation, visit reminders and answers to common questions. We do not share mobile phone numbers or text message opt-in consent with third parties or affiliates for marketing or promotional purposes. Reply STOP to opt out or HELP for help. We keep your number until you opt out, and the consent record for 5 years after.
13Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top and, for material changes, provide additional notice. Your continued use of the service after an update means you accept the revised policy.
14Contact us
Questions about this policy or your information:
Second Season Health LLC
28 Douglas Dr, Ocean Ridge, FL 33435
[email protected]
For questions about your medical record, contact your provider, who is the custodian of that record under HIPAA.